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McKinnon changes, cancellations and refundsChanges, Cancelations & Refunds


Changes to Orders
  After the order date, our woodshop will need to approve all changes.
  The production status of the order will determine if the change will result in longer lead-time or additional charges.
  On orders with custom details and/or custom dimensions, other charges may apply.
  More than one change per invoice may result in a $50 change order fee.

Matching Existing Pieces of Furniture
  In order for the woodshop to match an existing piece of furniture, we will require the original piece be taken to the woodshop for measurements. We will do our best to match the piece, but there is no guarantee that they will match exactly.

Cancellation of Orders – Standard Pieces
  Any order in process may be cancelled up to two weeks (14 days) after the order date without any handling fees.
  If the order is cancelled more than two weeks (14 days) after the order date, a handling charge of $50 per piece will apply.
  If the order is cancelled more than six weeks (42 days) after the order date, the initial deposit in non refundable.

Cancellation of Orders – Custom Pieces (to include items with custom details and/or custom dimensions)
  If item(s) are not in production, we will assess a $200 fee for handling and reimbursement of design time.
  Once production has started on a custom piece, any cancellation will be reviewed on a case-by-case basis. A custom piece that is substantially complete cannot be cancelled. Any potential refund will be based on our progress towards completion to include the purchase of materials and design time.

Refunds for Standard Pieces after Delivery or Pick-Up
  If a standard non-custom piece(s) has been delivered to your home or picked up from the woodshop or either showroom, you may return the piece(s) within two weeks (14 days) of delivery or pick-up date.
  The purchase price, less a restocking fee of $50 per piece, pick-up fees and repair fees (if applicable), will be refunded within two weeks (14 days) of receipt of the returned furniture.
  Delivery fees are not refundable.
  Items with custom details and/or custom dimensions are not returnable.

Storage of Furniture at Woodshop
  Once your order is complete, we will contact you to arrange delivery or pick-up from the woodshop.
  If you are unable to accept delivery or unable to pick-up when the order is ready, we will be glad to store the item(s) for one month (30 days) at no charge. However, we do ask that the remaing balance due on your invoice(s) be paid in full prior to storing the item(s).
  If your furniture needs to be stored for more than one month (30 days), a storage fee of 2% of the invoice total ($100 minimum) will apply.

Items with custom details and/or custom dimensions are not returnable.

  Orders for products made by other manufacturers cannot be cancelled or changed once an order has been placed.
  These items are not returnable unless defects in materials or workmanship are present.

All above information is subject to change without notice. Updated as of 09/13/2016.




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